Effective Listening

Tags: business

Five essential skills:

  1. Recall details
  2. Understand the big picture
  3. Evaluate content
  4. Attune to subtle cues
  5. Empathize

Challenges to Listening

  1. Getting distracted by internal noise
  2. Multitasking
  3. Paying attention to delivery
  4. Overwhelming yourself with information
  5. Responding inappropriately

Effective Listening Behaviors

  1. Clarifying your role
  2. Using alternative nonverbal cues
  3. Allowing silence
  4. Paraphrasing
  5. Matching emotions and mirroring


- Effective Listening by lynda.com

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