Effective Listening

Tags: business

Five essential skills:

  1. Recall details
  2. Understand the big picture
  3. Evaluate content
  4. Attune to subtle cues
  5. Empathize


Challenges to Listening

  1. Getting distracted by internal noise
  2. Multitasking
  3. Paying attention to delivery
  4. Overwhelming yourself with information
  5. Responding inappropriately


Effective Listening Behaviors

  1. Clarifying your role
  2. Using alternative nonverbal cues
  3. Allowing silence
  4. Paraphrasing
  5. Matching emotions and mirroring


Sources:

- Effective Listening by lynda.com

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